A service problem should not leave you unsure about what comes next. Episode 10 explains how to raise a formal complaint with your bank first and introduces the Office of Consumer Complaints at Bank of Jamaica as part of the wider consumer-protection process.

Mortgage planning starts before you sign an application. Episode 11 focuses on the financial-literacy side of preparing for home ownership, including understanding your financial position and approaching regulated financial institutions for mortgage products and guidance.

From mobile banking apps to digital wallets, more financial activity is happening on our phones. Episode 9 breaks down the basics of digital banking and mobile wallets, helping viewers understand the convenience they offer and the importance of using them carefully.